Terms and Conditions

Limited Returns Permitted

We do not accept returns unless your product arrives damaged. We cannot offer you a refund or an exchange if you do not contact soteriasupport@lmgsi.net within seven days of the equipment’s arrival.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Conditions

Items must include all original packaging and materials and are subject to applicable restocking and return shipping fees. Special Order / non-stocked items may not be eligible for return without manufacturer’s authorization and are subject to applicable restocking and return shipping fees. * All equipment is covered under the manufacturer’s warranty for the time limits specified. Governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at Soteriasupport@lmgsi.net

Shipping Return Items

To return the item you purchased, please contact Soteriasales@lmgsi.net

Note: Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.